Kirwin Hinds-Perry

Resolved customer concerns efficiently to promote satisfaction and loyalty. Prepared project documents, reports and brochures. Provided analytical reports for over 1000 participants to Department head pertaining to Emergency Pandemic Programs.

Served as lead point of contact for all customer account management matters. Handled customer complaints, providing appropriate solutions and alternatives. Created a manual for effective product training for new staff and handled training for current staff.

Ensured timely delivery of goods to predetermined customers on specific routes. Reviewed deliveries with customers to ensure products met their needs. Conducted inspections of vehicles before departing to deliver goods.

Conducted survey polls and voter registration awareness with the general public and Hispanic community. Exhibited professionalism when directly engaging with the public. Interacted with and educated voters in the Atlanta area to promote political campaigns.

Provided transportation to individuals, assisting with boarding and exiting vehicles. Performed routine maintenance and safety checks of vehicles. Recorded required mileage, fuel consumption, and passenger information.

Supervised and managed over 20 employees, ensuring clarity of specifications and expectations. Monitored employee productivity and provided constructive feedback and coaching. Prepared and reported key functional metrics to reduce expenses and improve effectiveness.

Served as a liaison between departments and operating units to provide services and resolve emerging problems. Developed training manuals to enhance employees' skills, performance, and productivity. Performed risk management for supply contracts and agreements.

Undertook studies in Computer Science at Georgia State University. Gained foundational knowledge in the field.

Completed high school education and earned a High School Diploma in May 1996.