At Allied Security, I served as a primary client contact, addressing service concerns, clarifying site expectations, and following through on solutions.
I coordinated staffing, schedules, weekly hours, payroll, and special coverage requests, keeping clients and site supervisors informed. I also led weekly supervisor meetings on customer requirements and service priorities.
As Project Manager, CDC Chamblee at Goodwill Industries of North Georgia, I acted as a liaison between customer contract representatives and senior leadership. I managed daily operations through planning, scheduling, reporting, and follow-up.
At Goodwill Industries of North Georgia, I also supported customers and employees as Site Manager, Court of Appeals. I trained employees on procedures and customer-service expectations and maintained ISO documentation, records, and reports.
