travette brown
@travettebrown
I resolve complex customer and account needs through accurate, compliant administrative operations.
United StatesWhat I'm looking for
At DCU / FTFCU, I support members across phone, email, web chat, and social media, processing account transactions and requests while protecting confidentiality and strengthening the member experience.
Previously at the Internal Revenue Service, I researched taxpayer account discrepancies, applied federal tax laws and collection procedures, and explained account actions, filing requirements, and liabilities clearly. I’ve also managed customer orders, invoices, deliveries, and shipment issues in SAP for Giro Pack and Kemira Chemical.
My background includes insurance underwriting support, customer-service team leadership, and Army HR/personnel administration. I bring accurate transaction processing, policy compliance, account research, and practical issue resolution to high-volume operations.
Experience
Work history, roles, and key accomplishments
Information Specialist
DCU / FTFCU
May 2026 - Present (4 months)
Provides high-quality service to members through multiple channels, processes transactions, and maintains compliance and performance standards.
Contact Representative
Internal Revenue Service
Dec 2022 - Sep 2025 (2 years 9 months)
Provided technical assistance to taxpayers by applying federal tax laws and collection procedures, resolving account issues, and documenting interactions.
Account Manager
Giro Pack
Jul 2022 - Nov 2023 (1 year 4 months)
Processed customer orders in SAP, coordinated logistics, and supported major retail accounts to ensure on-time shipment execution.
Entered and processed customer orders and invoices in SAP, resolved transportation issues, and coordinated with logistics to support timely delivery.
Processed policy transactions, reviewed applications using underwriting guidelines, and prepared policy documentation while maintaining quality and compliance.
Customer Service Representative / Team Lead
Horizon Staffing / Pepco
Aug 2015 - Nov 2016 (1 year 3 months)
Resolved complex customer issues and billing inquiries, supported peers as a Team Lead, and maintained quality standards.
Customer Service Representative
Atlanta Gas Light
Aug 2013 - May 2015 (1 year 9 months)
Handled complex customer questions, complaints, and billing inquiries while maintaining professionalism and following established procedures.
HR / Personnel Support
Army Active Duty
Oct 2008 - Feb 2015 (6 years 4 months)
Provided personnel and administrative support to Soldiers and leadership, focusing on career development and records accuracy.
Supported Soldiers with career development, processed personnel records, and responded to inquiries regarding promotions and assignments.
Education
Degrees, certifications, and relevant coursework
Strayer University
MBA, Business Administration
2017 -
Pursuing an MBA in Business Administration, ongoing since May 2017.
Miller Grove High School
High School Diploma, General Studies
Grade: 3.7 GPA
Graduated with 34 credits and a 3.7 GPA.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring travette?
You can contact travette and 90k+ other talented remote workers on Himalayas.
Message travetteGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
