Shakura Plummer

I am a dedicated Customer Service Representative with over four years of experience in delivering exceptional support in both in-person and remote environments. My commitment to professionalism and efficiency has allowed me to effectively resolve client issues while maintaining detailed records. I pride myself on my ability to communicate clearly and build strong relationships with clients, ensuring their needs are met promptly and effectively.

During my tenure at Allied Universal, I managed high volumes of inquiries, prepared daily reports, and maintained compliance with security standards. My experience also includes training new personnel in customer service procedures, which has further honed my skills in conflict resolution and problem-solving. I continuously seek to improve my capabilities through courses and certifications, such as Remote Customer Service Fundamentals and Zendesk for Customer Service Agents.