As a Remote Appointment Setter, I conducted outbound calls to prospective customers, qualified leads, and booked appointments for the field sales team. I also confirmed visits and maintained accurate CRM records.
At The Outsource Global, I managed inbound and outbound customer communications and resolved customer issues. I achieved a 92% customer satisfaction rating while maintaining accurate CRM records.
As a Data Intake Specialist, I reviewed client information and prepared SSA documentation. I communicated with clients by email and chat and worked with attorneys and case managers to progress claims.
At Bancorp Consulting Ltd, I managed compliance documentation and administrative operations while improving processing accuracy. Earlier, as Sales Manager at City Mart Supermarket, I led retail operations, supervised staff, and increased sales through merchandising.
