Open to opportunities

DEBJANI HAZRA

@debjanihazra

Message

Customer support professional with strong operations and shipment processing experience.

India

Message

What I'm looking for

I seek a customer-facing or back-office role where I can apply my shipment processing and billing experience, work with global clients, and grow within a collaborative team culture.

I am a dedicated customer support executive with experience across back-office operations, ticketing, and billing for global clients. I have worked directly on shipment processing for a US-based FedEx project and handled customer bookings and support for travel services.

My background includes managing billing processes for a Dubai telecom client and resolving diverse customer issues while ensuring timely delivery of services. I am a quick learner, disciplined, and target-focused, with a Bachelor’s degree in Journalism and Mass Communication.

I bring practical experience in customer-facing roles and operational accuracy, and I am motivated to contribute to teams that value reliability, clear communication, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Back Office Executive

Tata Consultancy Services Limited

Jan 2023 - Sep 2025 (2 years 8 months)

Processed and validated FedEx shipments for a US-based client, modifying shipment records to ensure accuracy and timely delivery; maintained high throughput and quality across cases.

Data Entry Customer Support Quality Assurance MS Excel ERP Systems Attention To Detail

Travelling Representative

RedBus

Sep 2019 - Jul 2022 (2 years 10 months)

Booked customer bus tickets per requirements, managed email confirmations, and resolved booking issues to ensure successful ticketing and customer satisfaction.

Ticketing Customer Service Email Communication Problem Solving Data Entry Customer Relations

Customer Service Manager

IBM

Apr 2011 - Jun 2014 (3 years 2 months)

Managed customer billing operations for a Dubai telecom client, overseeing billing processes and resolving consumer billing issues to improve accuracy and customer satisfaction.

Billing Operations Customer Support Team Coordination CRM Process Improvement