Truthfully User
@truthfullyuser
I am a customer care professional delivering excellent service and problem resolution.
IndiaWhat I'm looking for
I am a dedicated customer-care professional with experience handling client queries, billing, delivery and reservation systems across aviation, logistics and data services.
At Dun & Bradstreet I manage customer communication, billing validation and delivery coordination, ensuring high service satisfaction. Previously I handled contact-center operations for DHL and passenger support at IndiGo, resolving issues via calls and email.
I bring strong communication, fast typing, interpersonal and multitasking skills, and I excel at problem-solving and conflict resolution under pressure. My language fluency in English, Hindi, Tamil and Urdu helps me connect with diverse customers.
I am seeking a growth-oriented role where I can apply my CRM and ticketing expertise to improve customer experience and contribute measurable service improvements.
Experience
Work history, roles, and key accomplishments
DLSenior Customer Care Executive
Dun & Bradstreet Technology India Pvt. Ltd.
Jun 2023 - Present (2 years 3 months)
Handle customer requests, delivery, billing, validation, and client queries while maintaining high service satisfaction and timely issue resolution.
DLContact Center Executive
DHL Express India Pvt. Ltd.
Apr 2018 - Jun 2019 (1 year 2 months)
Managed incoming calls and emails for courier tracking and provided timely solutions to customer inquiries to ensure accurate delivery updates.
IACustomer Care Executive
InterGlobe Aviation
Jul 2016 - Mar 2018 (1 year 8 months)
Addressed flight-related customer queries and provided assistance to passengers, improving overall customer experience through clear communication and problem resolution.
Education
Degrees, certifications, and relevant coursework
C. Abdul Hakeem College of Arts and Science
Bachelor of Business Administration, Business Administration
2012 - 2015
Completed Bachelor of Business Administration at C. Abdul Hakeem College of Arts and Science, Melvisharam from 2012 to 2015.
Madras Matriculation Higher Secondary School
Senior Secondary, Secondary Education
2010 - 2012
Completed Senior Secondary studies at Madras Matriculation Higher Secondary School from 2010 to 2012.
St. Paul's Matriculation Higher Secondary School
Higher Secondary, Secondary Education
2009 - 2010
Completed Higher Secondary studies at St. Paul's Matriculation Higher Secondary School from 2009 to 2010.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Truthfully?
You can contact Truthfully and 90k+ other talented remote workers on Himalayas.
Message TruthfullyFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
