Rahul Hazra
@rahulhazra
Experienced customer support executive with strong sales and negotiation skills.
What I'm looking for
With over four years of exceptional customer service experience, I have honed my skills in relationship management and sales. My journey began as a Senior Customer Support Executive at GSA Infotech, where I fostered strong customer relationships and ensured timely resolution of queries. My ability to communicate effectively and negotiate has been pivotal in delivering results.
Currently, I serve as a Senior Executive at Fareportal, where I handle customer complaints with empathy and focus on increasing sales while tracking financial performance. My analytical skills enable me to prepare and analyze reports to ensure that targets are met. I am passionate about providing excellent customer service and continuously improving my skills to meet the evolving needs of clients.
Experience
Work history, roles, and key accomplishments
Senior Executive
Fareportal
Jan 2022 - Present (3 years 5 months)
Handled customer complaints with empathy, increased sales, and tracked financial metrics. Prepared reports to analyze performance and customer preferences.
Senior Customer Support Executive
GSA Infotech
Jun 2018 - Jul 2021 (3 years 1 month)
Managed customer relationships and ensured timely resolution of queries. Developed strong teamwork and communication skills to deliver exceptional customer service.
Education
Degrees, certifications, and relevant coursework
Lovely Professional University
Bachelor of Technology, Electronics and Communications Engineering
2014 - 2017
Completed a Bachelor of Technology in Electronics and Communications Engineering, focusing on the principles of electronics, communication systems, and signal processing.
Lovely Professional University
Diploma, Electronics and Communications Engineering
2012 - 2014
Completed a Diploma in Electronics and Communications Engineering, covering foundational topics in electronics and communication technologies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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