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@rahulhazra
Experienced customer support executive with strong sales and negotiation skills.
With over four years of exceptional customer service experience, I have honed my skills in relationship management and sales. My journey began as a Senior Customer Support Executive at GSA Infotech, where I fostered strong customer relationships and ensured timely resolution of queries. My ability to communicate effectively and negotiate has been pivotal in delivering results.
Currently, I serve as a Senior Executive at Fareportal, where I handle customer complaints with empathy and focus on increasing sales while tracking financial performance. My analytical skills enable me to prepare and analyze reports to ensure that targets are met. I am passionate about providing excellent customer service and continuously improving my skills to meet the evolving needs of clients.
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Work history, roles, and key accomplishments
Fareportal
Jan 2022 - Present (3 years 10 months)
Handled customer complaints with empathy, increased sales, and tracked financial metrics. Prepared reports to analyze performance and customer preferences.
GSA Infotech
Jun 2018 - Jul 2021 (3 years 1 month)
Managed customer relationships and ensured timely resolution of queries. Developed strong teamwork and communication skills to deliver exceptional customer service.
Degrees, certifications, and relevant coursework
Bachelor of Technology, Electronics and Communications Engineering
2014 - 2017
Completed a Bachelor of Technology in Electronics and Communications Engineering, focusing on the principles of electronics, communication systems, and signal processing.
Diploma, Electronics and Communications Engineering
2012 - 2014
Completed a Diploma in Electronics and Communications Engineering, covering foundational topics in electronics and communication technologies.
Software and tools used professionally
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