Kriti User

I’m a customer support professional with experience handling customer inquiries across email, chat, and voice channels for international processes. I focus on resolving issues through clear written communication, maintaining quality standards, and keeping service levels high in fast-paced environments.

In my roles as a Customer Service Executive and Senior Process Executive, I managed customer interactions, supported case updates and follow-ups, and handled escalations when needed. I also worked with CRM/ticketing and email coordination, keeping records of customer interactions and ensuring timely issue resolution.

I’ve also expanded into travel support, where I handled planning and booking for air travel—sharing flight options, schedules, and prices so clients could make informed decisions. Additionally, I optimized Google Business Profiles to enhance global visibility and engagement, and I’m comfortable drafting professional customer emails that document resolutions and next steps.