Merin Xavier

I am a customer service professional with over five years of experience providing responsive, high-quality support across telecom, banking, travel, and B2B event sales environments. I consistently document calls accurately, prepare actionable reports, and coordinate solutions to improve customer satisfaction and retention.

In operations roles I handled UK-based banking accounts in pre-collection and collection stages, developed tailored payment plans, and resolved account and credit card queries; I also supported telecom customers with technical troubleshooting and account issues. Earlier experience includes booking and travel support and B2B client research and event outreach.

I am a reliable team player with strong CRM, call documentation, quality-assurance, and process-improvement skills, fluent in English and Malayalam with intermediate Kannada, who seeks to contribute practical problem solving and dependable customer relationships to a service-focused team.