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Debbra Florentin

@debbraflorentin

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Sales operations analyst optimizing processes and cross-functional collaboration.

Vietnam

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What I'm looking for

I seek a role where I can apply sales operations and contract expertise to streamline workflows, collaborate cross-functionally, and improve customer outcomes while growing into broader operations or enablement leadership.

I am a sales operations analyst with hands-on experience supporting sales teams and improving operational workflows across international and cross-functional environments.

From Aug 2022 to Apr 2024 I provided first-level pre-quote conversion support to Account Executives, managed quoting, contracts, and order inquiries, and collaborated with Legal, Revenue Recognition, Pricing, and Product teams to resolve customer issues.

I have a background in customer-facing roles including spa therapy, guest services, and founding and running an English instruction business where I led operations, financial reporting, marketing, and curriculum design.

I hold a BA in Liberal Arts and Sciences with study abroad experience, and certifications including Harvard Business School Online Entrepreneurship Essentials and CELTA; I bring strong Salesforce Lightning CRM, Excel, and stakeholder-management skills to drive process improvements and better customer outcomes.

Experience

Work history, roles, and key accomplishments

Sales Operations Analyst

Palm Heights Apartments

Aug 2022 - Apr 2024 (1 year 8 months)

Provided first-level pre-quote conversion support to Account Executives and resolved quoting, contract, and order inquiries while collaborating with Legal, Pricing, Product, and Revenue Recognition teams to ensure compliance and timely service.

Salesforce Lightning Sales Operations Contract Management Cross Functional Collaboration Process Improvement Customer Service Quotes Stakeholder Management

Spa Therapist & Guest Service Rep

CowShed Spa at Soho House

Apr 2017 - Sep 2019 (2 years 5 months)

Delivered spa services according to SOPs, promoted in-house services and retail products, and provided high-quality customer service contributing to revenue growth and strong client satisfaction.

SPA Customer Service Sales Client Relations Cross Selling Standard Operating Procedures Time Management Upselling

Spa Therapist & Guest Service Rep

Nomi Spa at Park Hyatt

Apr 2016 - Apr 2017 (1 year)

Provided therapeutic spa treatments and guest services, maintained high service standards, and supported a high-volume hospitality environment to ensure exceptional member experiences.

SPA Guest Service Customer Relations Hospitality Service standards Teamwork

Owner & Lead English Instructor

Esloft, LLC

Jan 2014 - Dec 2015 (1 year 11 months)

Oversaw daily operations, managed budgets and inventory, developed marketing strategies, and delivered tailored English lessons that increased enrollment and improved financial performance.