Open to opportunities

Bradford Keith

@bradfordkeith

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Salesforce-certified revenue operations specialist driving system efficiency, data integrity, and user adoption.

United States

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What I'm looking for

I seek a role where I can lead Salesforce configuration and revenue ops initiatives, improve data quality, enable cross-functional teams, and drive measurable CX and operational improvements.

I am a Salesforce-certified Revenue Operations professional with over a decade of experience improving systems, processes, and user adoption to drive efficiency and scalability. I focus on data integrity, automation, and clear documentation to enable teams to operate reliably.

I've led onboarding and training programs, governed Salesforce configuration and security, and produced actionable marketing and performance reports using tools like Gong and Marketo. I bring practical experience with Service Cloud, Sales Cloud, Flow Builder, managed packages, and data migration tools to improve CX and operational metrics.

I work cross-functionally in agile environments to align stakeholders, reduce response times, and increase customer satisfaction. My track record includes reducing first response time by 70%, lowering defect rates, and scaling Salesforce implementations for nonprofit and enterprise clients.

Experience

Work history, roles, and key accomplishments

Current

Revenue Operations Systems Specialist

Current

CallRail Inc.

Jan 2025 - Present (11 months)

Developed onboarding documentation and governed Salesforce data integrity to streamline GTM operations; supported AI Voice Assist launch and delivered daily/weekly/monthly marketing performance reports to leadership.

Salesforce Administration Data Integrity LeanData Marketo Gong Agile Asana CX Operations

Salesforce Administrator

Talent Stacker

Jan 2024 - Jan 2025 (1 year)

Led Service Cloud configuration and stakeholder project sessions, produced user training videos, and performed project analysis to optimize lead intake and improve data quality.

Service Cloud Training User Onboarding Zoom Project Management

Customer Service Coordinator II

Williams-Sonoma

Jan 2024 - Jan 2025 (1 year)

Managed order dispatching and call prioritization, maintained accurate customer records in CRM, and delivered high-quality customer interactions that improved service responsiveness.

Customer Service CRM (Salesforce)Data Entry Microsoft Office Communication Order Management

Salesforce Consultant

Samaritan's Heart Foundation

Jan 2023 - Jan 2024 (1 year)

Designed and delivered Nonprofit Success Cloud training and managed package installations, translating client requirements into technical specifications and reducing first response time by 70%.

Training Salesforce Support

International Customer Success Manager

Aquent Studios

Jan 2022 - Jan 2023 (1 year)

Led customer success team that reduced costs for affiliate hotels by 17% and managed 1,200+ cases to improve CSAT and CX while implementing Salesforce for a Marriott portfolio of 8,000 hotels.

& Customer Success SaaS Salesforce Implementation Data Analysis CSAT Case Management Stakeholder Management

B2B Customer Support Lead

CallRail Inc.

Jan 2018 - Jan 2022 (4 years)

Provided digital marketing SaaS support and technical escalation, partnered with C-suite and cross-functional teams, and improved CSAT from 80% to 85% across multiple platforms.