Lissette Ynfante

I am an experienced operations leader with a robust background in client experience, SaaS/CRM implementation, and team development. My career has been defined by my ability to build scalable systems and enhance satisfaction across the hospitality and wellness sectors. I am now seeking to transition into a Customer Success Manager role, where I can leverage my strengths in relationship management, process optimization, and client retention within a dynamic, growth-focused organization.

Throughout my career, I have successfully resolved complex guest concerns with empathy and efficiency, often converting dissatisfied clients into loyal repeat customers. I have led the transition to new CRM systems, ensuring seamless data transfer and minimal disruption to operations. My operational coordination skills have been honed through overseeing pre-opening operations for new Spa and Wellness locations, where I managed vendor coordination, service menu development, and team onboarding.

My commitment to process optimization is evident in my integration of AI-based tools to streamline staff operations, resulting in reduced service bottlenecks and improved performance tracking. I have designed and implemented operational SOPs that ensure consistent service delivery and reduced oversight needs. I am excited about the opportunity to bring my expertise in customer success to a forward-thinking organization.