Deanna Baxter
@deannabaxter
Motivated Customer Service Representative with a passion for helping others.
What I'm looking for
I am a dedicated Customer Service Representative with over four years of experience in delivering exceptional service and data entry support. My journey has been marked by a commitment to problem-solving and effective communication, which I believe are essential in creating positive customer experiences. I thrive in environments where I can leverage my skills to improve customer satisfaction and contribute to a collaborative team atmosphere.
In my current role as a Non-emergency Medical Transport Driver, I have maintained a 98% on-time performance rate while ensuring clients receive compassionate and professional service. My previous experience as a Customer Service Representative for Home Depot allowed me to achieve a 95% customer satisfaction rating during peak seasons, demonstrating my ability to handle high-pressure situations effectively. I am passionate about building relationships and ensuring that every customer feels valued and heard.
Throughout my career, I have developed strong organizational skills and a keen attention to detail, which have been instrumental in my roles as an Administrative Assistant and Data Entry Specialist. I am now seeking a customer service position that allows me to further utilize my skills and contribute to a positive team environment while continuing to grow professionally.
Experience
Work history, roles, and key accomplishments
Non-emergency Medical Transport Driver
Absolute Transit, LLC
Jan 2024 - Present (1 year 4 months)
Safely transported clients to and from medical appointments, ensuring timely arrivals and maintaining a 98% on-time performance rate. Coordinated with dispatch and other team members to ensure smooth transportation processes.
Administrative Assistant
Here For You Homecare
Jan 2023 - Dec 2025 (2 years 11 months)
Managed calendars and appointments for 20+ patients, ensuring efficient scheduling of medical care. Processed insurance verifications, claims, and billing.
Customer Service Representative
Results CX
Jan 2022 - Dec 2023 (1 year 11 months)
Assisted a high volume of inbound calls for Home Depot, achieving a customer satisfaction rating of 95% during seasonal peaks. Processed orders, returns, refunds, and payments, meeting First Call Resolution (FCR) targets 90% of the time.
Advocate
Stay at Home Mom
Jan 2021 - Dec 2023 (2 years 11 months)
Developed excellent communication and organizational skills through managing daily household operations, caregiving duties, and coordinating family schedules. Demonstrated the ability to work under pressure by effectively managing last-minute changes.
Housekeeping/Laundry
Wildwood Downs
Jan 2019 - Dec 2021 (2 years 11 months)
Performed cleaning tasks to maintain high standards of cleanliness, ensuring guest satisfaction. Managed time effectively to prioritize tasks, ensuring rooms were cleaned and inspected according to company standards.
Data Entry Specialist
Lexicode Sourcehov
Jan 2016 - Dec 2018 (2 years 11 months)
Compiled, sorted, and transcribed data with a high degree of accuracy and efficiency. Entered raw data into spreadsheets and databases, ensuring completeness and consistency.
Education
Degrees, certifications, and relevant coursework
Sumter High School
High School Diploma, General Studies
Completed high school education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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