emely jimenez
@emelyjimenez
Detail-oriented customer support professional specializing in remote coordination.
United StatesWhat I'm looking for
I am a detail-oriented, customer-focused professional with hands-on experience coordinating non-emergency medical transportation, conducting client intake, and delivering remote customer support. I consistently maintain high accuracy in data entry and documentation, and I use CRM, EHR, and dispatch systems to ensure reliable service delivery and regulatory compliance.
I have a track record of meeting performance targets, resolving scheduling and support issues, and communicating effectively with patients, drivers, and facilities. I am seeking a remote role where I can apply my technical proficiency, strong organizational skills, and commitment to high-quality service to support team and organizational success.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
A-1Absolute Corp
Mar 2023 - Present (2 years 9 months)
Coordinated and confirmed non-emergency medical transportation, dispatched drivers, and maintained real-time communication to ensure timely pick-ups and drop-offs while resolving scheduling issues.
Intake Specialist
Inwood Community Services
Mar 2022 - Mar 2023 (1 year)
Conducted client intake interviews and managed electronic records with 99% data accuracy, screened referrals, and routed clients to appropriate services while meeting response and quality targets.
Intake Specialist
Inwood Community Services Inc.
Mar 2022 - Mar 2023 (1 year)
Conducted client intake interviews and maintained electronic health records with 99% data accuracy, screened referrals, and routed clients to appropriate services while meeting response and QA targets.
Education
Degrees, certifications, and relevant coursework
Inwood Early College for Health and Information
High School Diploma, Health and Information
High School Diploma from Inwood Early College for Health and Information in New York, NY, focused on health and information-related coursework.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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