David Vazquez
@davidvazquez1
Customer Success Manager with expertise in cloud engineering and training.
United StatesWhat I'm looking for
I am a dedicated Customer Success Manager and Cloud Engineer with a passion for technology that addresses real-world needs. My journey in the tech industry has been marked by a commitment to understanding customer requirements and delivering practical solutions. I thrive in environments where I can lead teams and foster collaboration, ensuring that every customer interaction is meaningful and impactful.
In my recent role as a Software Trainer at Little Caesars, I have successfully led training initiatives across Latin America and the Caribbean, enhancing the skills of teams and improving customer service experiences. My experience at Raven as a Customer Success Manager allowed me to manage a diverse customer base, leveraging tools like ZenDesk to streamline support processes and improve efficiency. I am also proficient in AWS services, having designed and configured cloud environments to meet business needs.
Experience
Work history, roles, and key accomplishments
LCSoftware Trainer
Little Caesars
Sep 2023 - Present (1 year 10 months)
Led software training for Latin America and the Caribbean, delivering virtual and in-person sessions across Mexico and the USA. Provided technical support for POS systems and back-of-house platforms to over 6,000 restaurants.
RACustomer Success Manager
Raven
Sep 2022 - Present (2 years 10 months)
Managed the ZenDesk Platform, increasing team efficiency by developing macros, custom views, and applying tags for metrics. Led solutions architecture, IaC development/deployment, and configuration of Cloud environments.
RABrand Ambassador and Sales Director
Raven
Jul 2021 - Present (4 years)
Designed and executed the global expansion strategy in collaboration with the CEO and founder. Collaborated with the Marketing Director on social media content and marketing material for the LATAM market.
SPIT Manager
Speaking Pro
Jan 2015 - Present (10 years 6 months)
Administered Windows Server and CUCM (Cisco IP Telephony system). Designed training programs and workshops for staff.
INNetwork Administrator
Interceramic
Jul 2012 - Present (13 years)
Provided LAN/WAN support for 10 plants and over 300 retail stores across Mexico, USA, and Central America. Supported Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection (CUC).
Education
Degrees, certifications, and relevant coursework
Universidad Tecnológica de Chihuahua
Bachelor Degree, Information Technology
Obtained a Bachelor's Degree in Information Technology. The curriculum covered various aspects of information technology.
ZenDesk
Professional Certificate, Customer Service
Completed the ZenDesk Customer Service Professional Certificate program. This certification enhanced skills in customer service and support.
HIPAA Secured Now Organization
Training, HIPAA and Cybersecurity
Participated in the Annual HIPAA and Cybersecurity Training. This training focused on HIPAA regulations and cybersecurity best practices.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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