Open to opportunities

Diesse Pires

@diessepires

Message

Senior technology leader with expertise in cloud solutions and customer success.

United States

Message

What I'm looking for

I am looking for a role that values innovation, collaboration, and customer success, where I can leverage my extensive experience in technology leadership and cloud solutions.

I am a senior-level technology leader with over 17 years of experience in driving complex enterprise technology solutions. My proven track record includes engaging with technical decision-makers, leading sales strategies, and delivering successful cloud migrations focused on Modern Work technologies. I excel at translating technical complexity into business value while maintaining strong customer relationships and developing product strategies across diverse domains.

Throughout my career, I have provided technical leadership and support services to large organizations, ensuring customer satisfaction through effective team management and project execution. My expertise in Agile methodologies and cloud operations has enabled me to implement AI-driven automation solutions, significantly increasing operational efficiency and improving system reliability. I am passionate about mentoring teams and fostering collaboration to achieve desired outcomes.

Experience

Work history, roles, and key accomplishments

Service Lead - Senior Technical Specialist

ICBC - Insurance Company of British Columbia

May 2022 - Nov 2023 (1 year 6 months)

Led cross-functional teams to deliver customer-centric solutions, increasing customer satisfaction by 25%. Managed large-scale cloud-based web applications using Azure and AWS, ensuring high availability and performance. Implemented AI-driven automation and Agile SCRUM practices, boosting operational efficiency by 30% and accelerating project delivery by 35%.

Azure AWS Splunk Dynatrace Automation Agile Scrum Team Leadership Cloud Operations Customer Satisfaction

Accelerate Value Specialist

IBM

Aug 2014 - Sep 2017 (3 years 1 month)

Implemented Agile SCRUM practices, accelerating project delivery by 35% and improving operational efficiency by 20%. Led critical incident response, reducing system downtime by 40% and enhancing customer satisfaction. Engaged with executives to present technical solutions, achieving 100% client retention and negotiating deals worth over $5 million.

Agile Scrum Incident Response Data Analysis Negotiation Sales Client Relationship Management Team Leadership

System Support Analyst

HSBC Bank

Mar 2011 - Mar 2014 (3 years)

Contributed to the Messaging Project, architecting and managing IBM Domino and Office 365 integration. Provided expert Microsoft SharePoint Administration and SQL database support, ensuring smooth operations. Collaborated with stakeholders on database migration and environment maintenance, enhancing user experience and operational efficiency.

Office 365 Microsoft SharePoint SQL LDAP Data Migration Project Management User Experience Technical Support

System Analyst

ALL - America Latina Logistica

Jul 2010 - Mar 2011 (8 months)

Provided support for IBM Maximo foundation project integration, architecting and managing IBM Information Server Environments. Installed and managed Lotus Domino Servers, ensuring cluster health, performance tuning, and automation of routine tasks. Developed backup routines and best practices, optimizing utilization and maintaining user management and security policies.

Maximo Security IBM Information Server Backup Security Policies Performance Tuning Integration

System Support Analyst

Sofhar S.A

Oct 2006 - Dec 2007 (1 year 2 months)

Led the project development team, conducting requirements, business, and process analysis for the 'E-mail' project. Provided services including Lotus Domino Server management on Aix and Windows platforms, migration, and application development. Assisted in the support process and troubleshooting of Lotus Domino applications.

Business Analysis Business Process Analysis Functional Specifications Application Development Troubleshooting

Education

Degrees, certifications, and relevant coursework

Quantic School of Business and Technology

Executive MBA, Business Administration, Management and Operations

Completed an Executive MBA focusing on Business Administration, Management, and Operations. This program enhanced my skills in strategic leadership and operational excellence.