Open to opportunities

Candice Garrett

@candicegarrett

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Customer Success & Technology Manager with over 10 years of experience.

United States

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What I'm looking for

I am looking for a role that fosters collaboration, innovation, and growth opportunities.

I am a Customer Success & Technology Manager with over 10 years of experience in driving SaaS adoption and improving customer satisfaction. My expertise lies in onboarding, technical training, and proactive issue resolution, which has resulted in a remarkable 95% adoption rate and a 15% revenue growth in my previous roles. I am passionate about empowering teams and enhancing customer experiences through strategic initiatives.

Throughout my career, I have successfully led cross-functional teams and implemented effective customer retention strategies, significantly reducing churn rates. My role at ClubReady as a Customer Success Manager involved managing end-to-end SaaS onboarding for clients, where I ensured seamless experiences and increased workflow efficiency by 40%. I thrive in environments where I can collaborate with diverse teams to optimize workflows and drive organizational success.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

ClubReady

Apr 2023 - Sep 2024 (1 year 5 months)

Managed end-to-end SaaS onboarding for clients, achieving a 95% adoption rate. Led technical training sessions, improved workflow efficiency by 40%, and proactively resolved integration issues. Developed user documentation and collaborated with sales to enhance customer retention and increase revenue by 15%.

SaaS Implementation Customer Engagement Technical Training Workflow Optimization Revenue Documentation Enhancement Customer Retention

Pre-Closer & Post-Closer

Home Pro Title

May 2021 - Jul 2023 (2 years 2 months)

Managed pre-closing and post-closing processes, reducing transaction delays by 20%. Ensured timely communication and scheduled inspections, optimizing document workflows and maintaining secure client records in compliance with regulations.

Communication Compliance Scheduling Process Improvement Team Collaboration Administrative Support

Head of IT & Systems Integration

Balbec Capital

May 2016 - May 2018 (2 years)

Built the IT department from the ground up, overseeing system integrations and leading global IT initiatives. Developed security protocols, managed vendor negotiations, and trained IT staff to ensure operational efficiency and compliance.

IT Management System Integration Security Protocols Compliance Troubleshooting

Technical Lead

Chico's FAS

Jan 2011 - Feb 2016 (5 years 1 month)

Led a technical help desk team, providing support for POS systems. Coached team members, developed troubleshooting procedures, and delivered training to store staff, achieving a 98% resolution rate and minimizing operational disruption.

Technical Support Help Desk Support Troubleshooting Training Development Support Operations Inventory Management Process Improvement

Executive Assistant

Global P.E.T.

Jan 2005 - Apr 2009 (4 years 3 months)

Provided executive support by managing schedules, communications, and business operations. Coordinated logistics for meetings and streamlined administrative processes, ensuring compliance and data security.