Open to opportunities

YELITZA PARRA

@yelitzaparra

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Bilingual strategic leader driving enterprise transformation, growth, and inclusive high-performance teams.

United States

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What I'm looking for

I seek a senior customer-focused role where I can drive adoption and transformation, lead diverse teams, and deliver measurable business outcomes in a collaborative, inclusive culture.

I am a dynamic, bilingual (English/Spanish) strategic and inclusive leader with 25+ years of cross-industry experience spanning management, recruitment, IT, sales, B2B, television entertainment, and operations. I have served in senior roles at Microsoft and led initiatives that enhanced decision-making by 40% and reduced operational costs by 30%.

I excel at driving adoption and measurable outcomes for Microsoft solutions, negotiating multi-hundred-thousand to million-dollar deals, and building executive-level relationships that amplify the Voice of the Customer across teams. My background includes delivering solution demos, accelerating Modern Work and AI sales, and leading cloud and FastTrack adoption programs with consistent improvements in retention and satisfaction.

I am known for cultivating diverse, high-impact teams, fostering innovation, and creating environments where people and ideas thrive. I bring strong communication, coaching, project management, and data-informed decision-making skills to roles focused on transformation, customer success, and operational excellence.

Experience

Work history, roles, and key accomplishments

Digital Specialist

Microsoft

Mar 2025 - Jul 2025 (4 months)

Delivered Microsoft solution demos and reference architectures, boosting monthly active usage, accelerating adoption, and negotiating over $500K in revenue while building executive relationships.

Customer Success CRM

Digital Customer Success Manager

Microsoft

Nov 2022 - Jul 2024 (1 year 8 months)

Translated complex business needs into scalable Microsoft solutions, securing over $1M in Modern Work and AI sales and accelerating adoption through strategic negotiations and executive alignment.

Customer Success Modern Work Negotiation CRM

FastTrack Targeting Operations Manager

Insight Global

Jan 2021 - Jul 2022 (1 year 6 months)

Led Windows 365 Cloud PC initiative, exceeding performance targets by 30% in six months and optimizing Microsoft workload adoption aligned with security priorities.

Stakeholder Engagement Cloud Migration Performance Optimization Security Alignment

FastTrack Relationship Manager

Experis

Jun 2018 - Jun 2020 (2 years)

Directed O365 and EM+S service delivery plans, led FastTrack adoption programs, and partnered with executives to define outcomes that improved retention and customer health.

Office 365 EM+S Service Delivery Retention Customer Health Program Management

Office 365 Concierge Ambassador

Experis

Aug 2015 - May 2018 (2 years 9 months)

Resolved complex Office 365 technical issues for Premier customers, managing cloud administration and high-priority escalations to maximize performance and uptime.

Office 365 Escalation Management Customer Satisfaction Troubleshooting Incident Management

Office 365 Technical Support Engineer

Teleperformance USA

Mar 2012 - Jul 2015 (3 years 4 months)

Provided expert Office 365 support across Latin America, resolving complex issues, managing large-scale deployments and high-priority escalations to maintain business continuity.

Office 365 Technical Support Deployment Escalations Customer Support Americas Troubleshooting Cross Cultural Communication

Office 365 Quality Assurance

Teleperformance USA

Feb 2011 - Jan 2012 (11 months)

Led service delivery inspections for O365 and EM+S, oversaw engineer-client interactions, and conducted calibrations with Microsoft to drive quality and compliance improvements.

Quality Assurance O365 EM+S Process Improvement Compliance Service Delivery

Office 365 Billing Analyst

Teleperformance USA

Nov 2010 - Feb 2011 (3 months)

Managed billing support for Microsoft partners and customers, resolving complex billing issues, processing license changes, and improving billing accuracy and logistics.

Billing Support Customer Relations Process Optimization

Sales Captain

Banana Republic

Oct 2008 - Oct 2010 (2 years)

Exceeded sales metrics by over 30% within six months through strategic customer engagement, inventory management, and leadership in store operations.

Retail Sales Customer Engagement Inventory Management Sales Metrics Team Leadership Merchandising Performance Coaching

International Sales Manager

Unknown

Jun 1996 - Jul 1998 (2 years 1 month)

Supported national and international sales teams across multiple product lines, analyzed forecasts, and coordinated trade shows to increase reservations and sales performance.

International Sales Forecasting Market Analysis Account Management Sales Strategy

Recruiter – Liquor Promoter

Tamayo & Co

Dec 1990 - Dec 1992 (2 years)

Drove brand visibility and sales through high-traffic events and promotions, hired candidates for product presentations, and built customer loyalty in competitive markets.

Event Promotion Brand Activation Recruiting Promotion Customer Engagement Public Relations On Site Promotions

TV Child Star

Venevision Channel

Nov 1978 - Jul 1983 (4 years 8 months)

Performed weekly as a dancer and singer on a national children's TV show, participating in rehearsals and recordings while engaging live audiences and studio teams.

Performance Rehearsal