Colleen Keogh

Provided connectivity solutions for ultrasound devices on diverse Wi-Fi networks, excelling in network security and IT connectivity support. Engaged in pre-release development, troubleshooting, and beta testing of new products, while implementing creative solutions and managing inventory reconciliation.

Delivered remote support for cardiology software and database applications, ensuring HIPAA compliance. Collaborated with multiple departments to resolve issues, conducted network audits, and provided thorough documentation and customer provisioning.

Worked on the Exchange Server Escalations Team, focusing on O365 operations. Conducted network connectivity testing, PowerShell scripting, and provided user training on Outlook O365 while managing customer provisioning.

Supported public safety network systems for 911 administration centers, handling telephony and telemetry systems. Managed repair tracking and acted as a liaison for sales, contributing to the purchase of integrated public safety systems.

Conducted installations and repairs for diagnostic laboratory systems, providing training and support for networked equipment. Utilized strong communication skills to assist clients and volunteered for fieldwork.

Activities and societies: Phi Theta Kappa

Studied Database Administration with a focus on Business Intelligence track, gaining skills in data management and analysis.

Grade: Magna Cum Laude

Earned an Associate of Applied Science in Computer Security and Network Technology, focusing on network security and technology.

Completed Management Training Series, enhancing management and leadership skills.

Activities and societies: Industrial Applications I and II (Electrician)

Achieved an Associate of Applied Science in General Electronics Technology, focusing on industrial applications.