Divya Subramanya

Successfully completed swaps and configurations of over 2000 POS, OPD, and KDS controllers across 970 stores, ensuring minimal disruption and data integrity. Provided exceptional support in retail and restaurant technology, contributing to improved customer satisfaction and loyalty.

Successfully configured, trained, and managed a diverse portfolio of clients, generating an Annual Recurring Revenue (ARR) of $1.5 million and achieving a client retention rate of 95%. Collaborated with the product team to expand features based on client feedback, improving adoption rates by 15% through targeted training and onboarding.

Oversaw a diverse portfolio of clients, totaling $400,000 in ARR with an 80% retention rate, and onboarded over 200 new customers. Recognized and leveraged expansion opportunities, resulting in a 25% boost in upsell and cross-sell revenue.

Managed a diverse client portfolio totaling $1M in ARR with a 90% retention rate, consistently maintaining a 98% customer satisfaction rating. Spearheaded a joint initiative to streamline product onboarding processes, resulting in a 20% reduction in onboarding time.

Managed a team of 3 onsite and 10 offshore QA team members with a managed revenue of over $750K. Led System testing, Integration testing, Regression Testing, and Operational Readiness & User Acceptance Tests.

Created and executed Test Cases for assigned user stories on Jira Board. Participated in scrum meetings, release & sprint prioritizations, and estimation sessions.

Completed a Bachelor of Engineering with a focus on Computer Science. This program provided a strong foundation in various aspects of computer science.