David Rocha
@davidrocha1
Infrastructure and technical support analyst focused on monitoring, automation, and operational excellence.
BrazilWhat I'm looking for
I am an Infrastructure and Technical Support Analyst with over four years of experience at multinational technology companies, specializing in monitoring critical environments, server support (Linux/Windows), incident response (L1/L2), and ITIL-based service management. I proactively reduce MTTR through observability tools like Zabbix, Grafana, IBM Tivoli, and Netcool, and I automate routine tasks with Bash/Shell scripting and Jenkins.
I bring advanced English for global support, strong experience in root cause analysis and change lifecycle management, and a continuous-learning mindset—currently expanding skills in Python, machine learning, Power Automate, Power BI, and Excel to apply AIOps and data-driven automation to infrastructure operations.
Experience
Work history, roles, and key accomplishments
Junior Infrastructure Analyst
Quod
Aug 2023 - Sep 2025 (2 years 1 month)
Ensured high availability of critical systems via proactive monitoring with Zabbix and Grafana, performed Windows server patching, and resolved L1/L2 incidents reducing MTTR while documenting escalations in the knowledge base.
Senior Technical Support
Kyndryl
Sep 2021 - Jun 2025 (3 years 9 months)
Provided specialized server infrastructure support for domestic and international clients, performed observability and RCA using IBM Tivoli and Netcool, and automated repetitive tasks with Bash scripts and Jenkins to improve operational efficiency.
Monitored mainframe and distributed systems to ensure business continuity and performed initial L1 triage and resolution of incidents using Jira and Slack to coordinate team responses.
Supported infrastructure monitoring with a focus on IBM Tivoli Monitoring and assisted with initial incident detection and operational tasks.
Education
Degrees, certifications, and relevant coursework
UniBF
Systems Analysis and Development
Pursuing Systems Analysis and Development with expected completion in June 2025.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
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