Open to opportunities

Thiago Bispo Dos Santos

@thiagobispodossantos

Message

I am an experienced monitoring specialist optimizing enterprise systems; transitioning to Salesforce administration.

Brazil

Message

What I'm looking for

I seek a hands-on role in monitoring/observability or Salesforce administration within an enterprise team that prioritizes reliability, automation, and professional growth.

I am an IT specialist with over 10 years' experience in monitoring, observability and system administration, managing enterprise-grade tools like Zabbix, Grafana, Nagios, Nimsoft and Spectrum.

I administered and configured monitoring platforms for large environments, managing more than 1,000 monitored devices and developing custom dashboards, templates and models to surface performance. My work on automated discovery cut setup time by 30% and proactive troubleshooting improved system uptime through faster root-cause resolution.

I am transitioning into Salesforce administration (Trailhead + ADM-201 in progress) while continuing to apply observability and automation skills. I thrive on solving complex technical problems and optimizing system performance in enterprise settings.

Experience

Work history, roles, and key accomplishments

Senior Support Specialist

Tivit

Jul 2017 - Feb 2023 (5 years 7 months)

Administered and configured enterprise monitoring tools (Zabbix, Nimsoft, Spectrum, CA ASM, Introscope) managing over 1,000 monitored devices across on-prem and cloud environments. Developed custom dashboards and automated discovery workflows that reduced setup time by 30% and improved system uptime through faster root-cause resolution.

Zabbix Spectrum CA Introscope Grafana Windows Server

Senior Technical Support Analyst

Atento Brasil

Jul 2015 - Jul 2017 (2 years)

Implemented and maintained Nimsoft and Spectrum monitoring solutions and created custom dashboards for real-time server and network monitoring. Troubleshot performance issues and optimized monitoring configurations to improve observability and response times.

Spectrum Dashboarding Performance Tuning Troubleshooting Windows Server

Senior Project Analyst

TGestiona Brasil

Sep 2014 - Jun 2015 (9 months)

Configured Spectrum and E-Health monitoring platforms and delivered tailored performance dashboards for enterprise clients. Implemented proactive monitoring strategies that improved SLA compliance and client visibility into system health.

Spectrum Dashboard Design SLA Management Monitoring Linux

Technical Consultant

Econocom Brasil

Aug 2012 - Sep 2014 (2 years 1 month)

Analyzed client needs and designed monitoring solutions aligned with business goals, researching and implementing technologies to improve observability. Performed ROI assessments and supported project planning to drive adoption of monitoring tools.

Monitoring Solution Design Observability ROI Analysis Project Planning Linux