Open to opportunities

Hernani De Cristo Pennino Garcia

@hernanidecristo

Message

IT Support and Infrastructure Specialist focused on monitoring, incident management, and high-availability systems.

Brazil

Message

What I'm looking for

I’m looking for a mission-critical infrastructure role where I can own monitoring and incident management, keep high-availability systems running, and improve backup, troubleshooting, and recovery—working with clear processes and continuous improvement.

I’m an IT Support and Infrastructure Specialist with strong experience in mission-critical environments, maintaining high availability systems and resolving complex technical issues. I’ve built my work around monitoring, incident detection, escalation, and resolution—especially in enterprise settings.

In my current role as Infrastructure Operations Technician – Petrobras Project (TIVIT) from 2019–2026, I managed backup operations using enterprise tape libraries, monitored servers, storage, and critical systems, and supported infrastructure troubleshooting and system recovery. I also performed job scheduling and failure analysis to help prevent downtime.

Before that, I served as IT Support Consultant – 3CON (2014–2015) and Senior IT Support Technician – Arcon (2008–2011), supporting enterprise systems, performing incident investigation and monitoring, and managing technical support. I work with a practical, service-focused mindset—combining Linux & Windows Server, networking fundamentals (TCP/IP), and ITIL/Scrum/DevOps-aligned thinking to deliver reliable service desk outcomes.

Experience

Work history, roles, and key accomplishments

Infrastructure Operations Technician

TIVIT

Jan 2019 - Jan 2026 (7 years)

Managed enterprise backup operations with tape libraries and monitored servers, storage, and critical infrastructure components. Handled incident detection, escalation, resolution, job scheduling, and system recovery activities.

Enterprise Backup Operations Infrastructure Monitoring Incident Management job scheduling Storage Linux Windows Server Root Cause Analysis

IT Support Consultant

3CON

Jan 2014 - Jan 2015 (1 year)

Provided IT support for enterprise systems and deployments while performing incident investigation and infrastructure monitoring. Supported troubleshooting and operational issue handling in mission-critical environments.

IT Support Infrastructure Monitoring Service Desk Support Troubleshooting Root Cause Analysis Linux Windows Server

Senior IT Support Technician

Arcon

Jan 2008 - Jan 2011 (3 years)

Monitored infrastructure environments and managed incidents to ensure timely technical support and operational continuity. Provided hands-on support for troubleshooting and service restoration activities.

Infrastructure Monitoring Incident Management Technical Support Troubleshooting Root Cause Analysis Linux Windows Server Service Desk Support

Education

Degrees, certifications, and relevant coursework

UNICORP

Technical Degree, Computer Networks

2023 - 2025

Grade: N/A

Activities and societies: Network Infrastructure Labs Routing and Switching Practice TCP/IP and Network Troubleshooting Windows and Linux Administration Labs VPN and Connectivity Studies Technical Support and IT Operations Activities

Technical education focused on computer networks, infrastructure, connectivity, and systems administration. Developed practical knowledge in TCP/IP, routing, switching, network troubleshooting, operating systems, VPNs, and technical support through hands-on labs and technical activities.

FAETERJ

Bachelor’s Degree , Information Systems Technology

2008 - 2011

Grade: N/A

Activities and societies: Infrastructure and Network Labs Technical Support and Troubleshooting Practice Monitoring and Incident Management Studies Linux and Networking Labs IT Operations and Enterprise Infrastructure Studies Continuous learning focused on infrastructure, monitoring, and technical support

Focused on Information Technology, infrastructure, networking, systems support, and enterprise environments. Developed knowledge in technical support, operating systems, computer networks, troubleshooting, monitoring, and IT operations through academic projects, labs, and practical activities.