I've supported corporate IT environments at Unimed Rio Preto, Economy Parking, and Poty Beverages, resolving hardware, software, system, and infrastructure incidents while helping maintain service availability.
At Poty Beverages, I administered Microsoft 365, OneDrive, SharePoint, Teams, Windows Servers, Sophos firewalls, networks, users, permissions, SAP, and infrastructure monitoring. I also contributed to infrastructure, security, and automation projects focused on improving availability, stability, and security.
At Economy Parking, I monitored Windows servers, administered network infrastructure, controlled network access, and resolved physical and logical operational issues.
My background also includes technical support for medium-sized companies, including operating system installations, disk imaging, local network setup, account management, printer and server configuration, user training, and documentation.
