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@ingridticks
Infrastructure analyst specializing in backup, virtualization, and automation for reliable MSP and multi-site operations.
BrazilWhat I'm looking for
I’m an infrastructure analyst with 15+ years of experience in backup administration, virtualization, and systems monitoring across MSP environments. I focus on making infrastructure dependable through strong recovery practices and clear operational visibility.
I’m hands-on with Veeam Backup & Replication, VMware, Hyper-V, and Proxmox, including complex troubleshooting and disaster recovery planning. In my current role, I manage backup environments for multiple cloud and MSP clients and perform proactive backup validation, recovery testing, and risk mitigation.
I build automation solutions in PowerShell and Python to reduce manual work and improve reliability—such as integrating Veeam REST API reporting and automating Grafana visual reporting to Microsoft Teams. As a Team Lead / Senior Backup Analyst, I led up to 4 analysts, standardized documentation, and helped drive a 70% reduction in churn through better service outcomes.
Experience
Work history, roles, and key accomplishments
Mid-Level Infrastructure Analyst
Open Datacenter
Jan 2025 - Present (1 year 3 months)
Managed Veeam backup environments for multi-client MSP and cloud setups across VMware, Hyper-V, and Proxmox. Built PowerShell and Python automation (Veeam REST API reports and Grafana screenshot delivery to Microsoft Teams) and deployed Zabbix monitoring for Veeam job metrics, including air-gapped regions accessed via VPN.
Team Lead / Senior Backup Analyst
Infomach
Jan 2020 - Jan 2025 (5 years)
Led up to 4 analysts supporting 80+ corporate clients in MSP infrastructure environments, managing a portfolio of ~100 SMB accounts (~R$1.4M ARR / ~$280k). Designed DR/BC plans, standardized documentation and automation to reduce incident volume and improve SLA adherence, and performed cyclic recovery tests that contributed to a 70% reduction in churn.
Customer Success Analyst
Hostinger Brasil
Jan 2019 - Jan 2020 (1 year)
Provided real-time technical support to SaaS hosting clients via chat, focused on resolution speed and contributing to upsell. Maintained SLA/KPI targets while supporting churn reduction initiatives.
Customer Success Analyst
PSafe Technology
Jan 2014 - Jan 2015 (1 year)
Handled technical support, user experience monitoring, and new hire onboarding and training. Built and maintained internal knowledge base documentation to improve team response quality.
Education
Degrees, certifications, and relevant coursework
Centro Universitário Anhanguera
Systems Analysis Technology, Systems Analysis Technology
Studying Systems Analysis Technology with incomplete coursework (3rd semester).
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
Skills
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