At PRODESP, I monitor and support applications, servers, databases, network devices, and links in 24x7 cloud and on-premises environments. I handle incidents from initial triage through diagnosis, follow-up, resolution, or escalation.
I use Dynatrace, Zabbix, Azure, VMware, ServiceNow, and BMC Remedy to investigate issues and monitor infrastructure health. I also refine and automate monitoring alerts to reduce manual work, improve incident response, and help prevent recurring failures.
At NTT DATA / CITIBANK BRAZIL, I provided L1/L2 support to users in critical financial operations, including VIP users and the Tax and Trade Floor. I managed incidents in ServiceNow and supported Active Directory, Microsoft 365, VPN, endpoint, and network issues.
Across earlier roles, I supported Windows environments, business users, and telecommunications infrastructure. At OURINET TELECOM, I monitored services in a 24x7 NOC and supported network expansion and migration to fiber optics.
