Looking for a job

David Pugh

@davidpugh1

Operations and brand leader with 5+ years scaling a premium e-commerce subscription business from the ground up, backed by 14+ years of remote work.

United States

Message

What I'm looking for

I am looking to help grow a DTC E-Commerce brand through a disciplined, operator-centric approach to growth

I progressed from customer service to Director of Operations at CigarClub, and for the last several years operating the day-to-day business, holding full control of operations, brand, product, and fulfillment.

Highlights:
🔹 Grew brand partnerships
🔹 Built a new subscription tier
🔹 Authored the SOPs
🔹 Led supply chain, vendor relationships, and warehouse operations

Strong background in DTC operations, product development, brand relationships, and content creation. Hands-on fluency across Shopify, ShipStation, Recharge, Gorgias, and the modern e-commerce stack.

Experience

Work history, roles, and key accomplishments

Current

Director of Operations

Current

Rove Companies

Mar 2025 - Present (1 year 5 months)

🔹Led day to day operations of DTC subscription brand, product, and fulfillment
🔹Curation and forecasting
🔹Authored the SOPs for customer service, Shopify, ShipStation, and fulfillment
🔹Managed vendor relationships and supply chain risk.
🔹Cut costs through vendor renegotiation and new packaging sourcing, protecting margin
🔹Grew brand partnerships
🔹Maintained previous responsibilities

Shopify PDP Management ShipStation Vendor Relations Fulfillment Operations

Cigar Brands Manager

Rove Companies

Mar 2022 - Mar 2025 (3 years)

🔹Sourced & negotiated new brand partnerships
🔹Conceived and launched a new premium subscription tier
🔹Helped migrate our subscription platform from BOLD to Recharge
🔹Launched a new print publication; wrote the copy and helped art-direct it
🔹Led monthly curation, forecasting, and retention strategy
🔹Directed the creation of exclusive collaboration cigars every year, from concept to production

Vendor Relations Project Management Curation Forecasting

Member Experience Specialist

Rove Companies

Mar 2021 - Mar 2022 (1 year)

🔹Managed customer service and daily operations, including Shopify (PDP, Orders, etc.) and ShipStation
🔹Created and hosted CigarClub's podcast — 100+ episodes with brand interviews and industry insight
🔹Wrote and designed copy for our monthly box inserts

Gorgias Customer Support Copy PDP Management ShipStation Podcasting

Technical Support Engineer

Geek Squad

Dec 2012 - Feb 2021 (8 years 2 months)

• Tier 3 Remote computer & technology repair.
• Facilitated in the training of new repair agents.
• Tested & troubleshooted system launches; providing feedback on functionality & efficiency.
• Responsible for computer repair & troubleshooting.
• Creating detailed and accurate session notes for each client interaction via ticketing system.

Remote Work Technical Support Customer Support