Catherine Campbell
@catherinecampbell
I build scalable operations and customer support systems that drive revenue growth, loyalty, and consistent execution.
United StatesWhat I'm looking for
At Royalty Pecan Farms, I transformed retail, ecommerce, and production operations to support multi-channel growth, increasing annual revenue by 162% and net sales by approximately 180%.
I built and led operations teams, scaling staffing by up to 300% during peak seasons while standardizing customer support workflows, service standards, SOPs, playbooks, and knowledge resources. I also created Voice of Customer processes that turned feedback into operational improvements and supported repeat purchase rates above 75%.
Previously at Reynolds & Reynolds, I led execution for more than 50 corporate trade shows across four business units and resolved complex Tier II technical support cases. I use operational reporting, automation, customer insights, and cross-functional planning to improve visibility, decision-making, and scalable execution.
Experience
Work history, roles, and key accomplishments
Director of Operations
Royalty Pecan Farms
May 2019 - Jun 2026 (7 years 1 month)
Transformed operations across retail, ecommerce, and production, scaling revenue by 162% and increasing annual order volume by 176%. Built and led a high-performing operations team, standardized customer support workflows, and implemented Voice of Customer processes.
Trade Show Coordinator
Reynolds & Reynolds
Feb 2016 - May 2019 (3 years 3 months)
Directed execution of more than 50 corporate trade shows across four business units, leading cross-functional operational planning and serving as the primary technical resource for product setup, troubleshooting, and demonstrations.
Technical Support Representative Tier I / II
Reynolds & Reynolds
Feb 2015 - Jan 2016 (11 months)
Resolved complex Tier II support cases involving proprietary hardware and software, serving as an escalation point for challenging customer issues. Partnered with R&D to investigate product issues and support resolution of complex technical cases.
Education
Degrees, certifications, and relevant coursework
University of Central Florida
Bachelor of Science, Hospitality Management
Earned a Bachelor of Science in Hospitality Management from the University of Central Florida.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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