Open to opportunities

David Omondi

@davidomondi1

Message

I resolve customer enquiries and service issues in fast-paced operational environments.

Kenya

Message

What I'm looking for

I'm seeking customer service, customer support, client relations, call centre operations, front-office support, sales support, or related roles where I can deliver high-quality service, use my communication and operational skills, and continue developing professionally.

At Mabati Rolling Mills, I support customers with product, service, and order enquiries, resolve complaints, coordinate with internal teams, and maintain accurate service records.

I've also supported Kenya Red Cross community and emergency-response activities, managed customer-facing security situations, and delivered mobile massage services. I bring calm communication, conflict resolution, logistics coordination, emergency-response training, and a strong commitment to professional customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Mabati Rolling Mills

Jan 2023 - Present (3 years 7 months)

Provide professional customer service and support, handling enquiries, resolving issues, and maintaining positive client relationships. Manage multiple enquiries with accuracy and escalate complex issues appropriately.

Bouncer / Security Support

Vault Club Kakamega

Aug 2023 - Dec 2023 (4 months)

Interacted directly with customers in a busy entertainment environment, maintaining professionalism in difficult situations. Assisted with crowd management and coordinated with colleagues to resolve incidents.

Conflict Resolution PROFESSIONAL Teamwork

Volunteer / Emergency Response Support

Kenya Red Cross

Supported humanitarian and community-based activities, interacting professionally with diverse individuals. Assisted with emergency response and community activities requiring communication, teamwork, and organization.

Emergency Response Community Engagement Teamwork Organization Coordination Medical Camp Support Community Outreach

Mobile Massage Therapist

Self Employed

Provided professional mobile massage services directly to clients, communicating to understand needs and maintaining professional relationships. Managed appointments and ensured customer satisfaction.

Massage Client Communication Appointment Management Customer Satisfaction PROFESSIONAL Confidentiality Punctuality Interpersonal Skills

Education

Degrees, certifications, and relevant coursework

Masinde Muliro University of Science and Technology

Diploma, Disaster Management and Humanitarian Assistance

2020 - 2022

Pursued a Diploma in Disaster Management and Humanitarian Assistance, covering emergency management, disaster risk reduction, and humanitarian response.