Open to opportunities

Kimberly Mwendwa

@kimberlymwendwa

Message

I resolve customer issues across phone, email, chat, and CRM platforms.

Kenya

Message

What I'm looking for

I'm looking for a customer support role where I can resolve customer issues, provide product guidance, use CRM tools, and deliver timely, high-quality service. I'm available for flexible hours, including weekends and evenings.

I've supported customers at Calltronix Kenya, Nakama-Tech, and Majorel Kenya, resolving inquiries, technical issues, complaints, and escalations across phone, email, chat, and social channels. At Calltronix, I achieved a 100% customer satisfaction rating and was recognized as Employee of the Month in February 2025.

I document customer interactions accurately in CRM systems, provide clear product guidance, and work with sales and technical support teams to deliver timely resolutions. I also bring customer-facing experience from sales, marketing, beauty therapy, and volunteering as a customer support assistant helping community members with technical issues.

Experience

Work history, roles, and key accomplishments

Email Customer Specialist

Majorel Kenya

Aug 2025 - Dec 2025 (4 months)

Handled customer email tickets through CRM platforms, responded professionally, escalated complex concerns, and maintained detailed records.

Email Support CRM Customer Service Record keeping

Customer Care Specialist

Nakama-Tech

Mar 2025 - Jul 2025 (4 months)

Handled inbound and outbound customer calls, resolved troubleshooting and technical issues, and provided accurate support and product guidance.

Customer Service Troubleshooting Technical Support

Customer Care Agent

Calltronix

Jul 2023 - Feb 2025 (1 year 7 months)

Delivered high-quality customer service via phone, email, chat, and social media, resolving complaints and ensuring satisfaction. Achieved 100% customer satisfaction rating and reduced complaint resolution time by 100%.