Donna Nafuma
@donnanafuma
I support customers, resolve issues, and drive membership sales and retention.
KenyaWhat I'm looking for
At CCI Kenya, I've spent four years supporting customers in the communication industry, handling inquiries, complaints, service requests, and customer records with accuracy and professionalism.
I promote and sell membership services, meet sales targets, and strengthen retention by understanding customer needs, handling objections, and building trust.
I'm fluent in English and Kiswahili, and I bring active listening, empathy, conflict resolution, and collaborative problem-solving to every customer interaction.
Experience
Work history, roles, and key accomplishments
Customer Service and Sales Representative
CCI Kenya
Provided professional customer support, handled inquiries and complaints, and resolved issues efficiently. Promoted and sold membership services, achieving sales targets and strengthening customer retention.
Education
Degrees, certifications, and relevant coursework
Nairobi Institute of Business Studies
Diploma, Sales and Marketing
2009 - 2010
Pursued a Diploma in Sales and Marketing at Nairobi Institute of Business Studies from 2009 to 2010.
Egerton University
Certificate, Computer Packages
2009 - 2009
Completed a Certificate in Computer Packages at Egerton University in 2009, covering introductory computer applications.
Green Valley Girls High School
Kenya Certificate of Secondary Education, General Studies
2004 - 2007
Completed Kenya Certificate of Secondary Education (KCSE) at Green Valley Girls High School from 2004 to 2007.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
Skills
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