Faith Lai
@faithlai
I build customer relationships through service, sales support, and community-focused engagement.
KenyaWhat I'm looking for
I'm currently supporting customers at D.light, using Atlas CRM to manage accounts, personalize service, troubleshoot product issues, process orders, and recommend products.
I've also supported front-office operations at Flamingo Casino and Giant Tents Ltd, coordinating schedules, handling inquiries, maintaining records, supporting invoicing, and contributing to marketing initiatives. My background in community development strengthens my customer-focused approach to communication, engagement, and service.
Experience
Work history, roles, and key accomplishments
Utilized Atlas CRM to track customer interactions and manage accounts. Provided exemplary service by addressing inquiries, troubleshooting product issues, and processing returns or exchanges.
Receptionist
Flamingo Casino
Jan 2024 - Dec 2024 (11 months)
Welcomed clients and visitors professionally, managed phone calls, and coordinated schedules. Performed administrative duties including data entry, record maintenance, and document organization.
Receptionist
Giant Tents Ltd
Jan 2023 - May 2023 (4 months)
Managed customer inquiries and scheduled appointments. Coordinated rental logistics and supported invoicing, billing, and administrative filing.
Attachee
A.I.C Kwale CDC
Aug 2022 - Dec 2022 (4 months)
Participated in community development and environmental initiatives. Managed document filing and record keeping, and supported programs for vulnerable populations.
Education
Degrees, certifications, and relevant coursework
Jomo Kenyatta University of Agriculture and Technology
Bachelor of Community Development and Environment, Community Development and Environment
2021 - 2024
Pursued a Bachelor of Community Development and Environment, focusing on community development and environmental sustainability.
Utini Girls Secondary School
Kenya Certificate of Secondary Education, Secondary Education
2017 - 2021
Completed Kenya Certificate of Secondary Education, building a strong foundation for further studies.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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