Open to opportunities

Teresa Wahito

@teresawahito

Message

Customer-focused service professional skilled in call-center operations and passenger-facing safety communication.

Kenya

Message

What I'm looking for

I am seeking a customer-facing role in a service- or safety-oriented organization where I can apply my call-center expertise, cross-cultural communication, and safety training to deliver exceptional guest experiences.

I am a dedicated, customer-focused professional with extensive call-center and frontline service experience, trained to remain calm and professional under pressure.

My background includes multiple customer service roles at Apollo Agriculture, Uniﬁ Credit, and Call Center International-Kenya, where I handled high volumes of inquiries, resolved sensitive issues with empathy, and consistently promoted services to exceed targets.

Earlier roles as a transport coordinator, receptionist, and servicewoman provided me with strong operational discipline, schedule coordination, first aid, firefighting, and teamwork skills—translating directly to safety-conscious, passenger-style service delivery.

I bring polished professional grooming, cross-cultural communication, and proven conflict resolution ability, and I am committed to creating welcoming, efficient, and secure customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Apollo Agriculture Limited

Jan 2025 - Present (9 months)

Deliver empathetic, clear guidance to diverse clients, maintain accurate records, and coordinate timely service delivery while upholding professionalism under pressure.

Customer Service Call Center Operations Empathetic Record keeping Multicultural Communication Time Management

Call Center Agent

Unifi Credit

Oct 2024 - Dec 2024 (2 months)

Handled high volumes of customer inquiries, resolved sensitive issues with empathy, and strengthened customer trust through effective communication and calm decision-making under pressure.

Call Center Operations Customer Support Conflict Resolution Active Listening Empathy Time Management Complaint Handling

Transport Coordinator

Gathuma Logistics

Jul 2024 - Sep 2024 (2 months)

Coordinated schedules and managed documentation to ensure smooth logistics flow, maintained confidentiality and compliance, and met strict deadlines under high-pressure conditions.

Logistics Coordination Scheduling Documentation Management & Compliance Multitasking Team Collaboration

Customer Service Agent

Apollo Agriculture Limited

Oct 2023 - May 2024 (7 months)

Built rapport with diverse clients, resolved complaints swiftly and tactfully, promoted services, and exceeded targets through persuasive communication.

Customer Service Multicultural Communication Relationship Building

Call Center Representative

Call Center International-Kenya

Mar 2023 - Aug 2023 (5 months)

Handled daily customer interactions using active listening and clear communication to deliver accurate solutions under time constraints.

Call Center Operations Active Listening Problem Solving Time Management Customer Communications

Receptionist

Javison Construction Limited

Feb 2021 - Jun 2022 (1 year 4 months)

Maintained professional grooming and presentation, coordinated schedules and communications, and ensured seamless front-desk operations and guest reception.

Scheduling Communication Presentation Multitasking