David Luna
@davidluna1
I streamline compliant HR onboarding, employee records, and service delivery across high-volume operations.
United StatesWhat I'm looking for
I've supported HR operations at TEKsystems, Ross Stores Distribution Center, and SRP, managing employee onboarding, background checks, I-9 verification, drug testing, personnel data, and HR service requests. At SRP, I led HRSD ServiceNow case management with 100% SLA completion.
I bring a customer-focused, detail-oriented approach to maintaining reliable employee records and resolving high-volume requests, consistently supporting 95% customer satisfaction. I also use HR systems, Excel, PeopleSoft, Kronos, Taleo, ServiceNow, and data tools including Python, SQL, and R.
Experience
Work history, roles, and key accomplishments
Onboarding Associate
TEKSYSTEMS
Apr 2026 - Present (5 months)
Managed high-volume email and service request queues, prioritizing and resolving inquiries promptly to sustain a 95% customer satisfaction rating. Partnered with cross-functional teams to achieve organizational goals and manage end-to-end onboarding.
Education
Degrees, certifications, and relevant coursework
W. P. Carey School of Business, Arizona State University
Master of Business Administration, Business Data Analytics
2023 - 2025
Pursued a Master of Business Administration with a focus on Business Data Analytics.
Grand Canyon University
Bachelor of Arts, Christian Studies
2012 - 2017
Earned a Bachelor of Arts in Christian Studies with an emphasis on Theology.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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