Alicea Martin
@aliceamartin
High-volume onboarding operations and employee experience specialist optimizing HR systems for Day One readiness.
What I'm looking for
I’m a high-volume Onboarding Operations & Employee Experience Specialist with 6+ years of experience managing multi-state, high-growth hiring environments, including enterprise-level RPO support for Intuit. I’m known for onboarding 100+ new hires weekly while delivering seamless, compliant employee experiences across remote teams.
I optimize onboarding workflows end-to-end—resolving system access issues, coordinating hardware logistics, and driving SLAs with 24–48 hour turnaround times. I partner cross-functionally with recruiters, hiring managers, and IT teams to ensure Day One readiness across regulated industries like financial services, healthcare, legal, and transportation.
Across roles, I’ve advanced expertise in Workday, iCIMS, and ServiceNow, with strong HRIS data accuracy and audit readiness. I manage background screening workflows, I-9 verification, and compliance needs (including DOT compliance and HIPAA support), ensuring timelines and records stay on track.
I’m also hands-on with operational tools and documentation—equipment coordination, shipment tracking (FedEx, UPS, USPS), and high-volume mail/fax processing—so onboarding doesn’t stall. I bring a process-driven, customer-focused mindset, and I’m motivated to keep employee onboarding smooth, compliant, and resilient as hiring volumes scale.
Experience
Work history, roles, and key accomplishments
Led high-volume onboarding operations for 100+ weekly hires, managing the full lifecycle from offer acceptance to Day One readiness and maintaining 24–48 hour turnaround SLAs across onboarding milestones. Owned resolution of system access and hardware issues via ServiceNow and ensured remote equipment logistics and HRIS data accuracy (Workday/Bullhorn) to prevent onboarding errors.
Managed onboarding operations for 200+ hires annually, enforcing compliance with I-9, credentialing, and licensing requirements. Coordinated recruitment and onboarding workflows through ATS systems, handled interview scheduling, ensured HR documentation accuracy, and supported IT/department readiness for Day One access.
Education
Degrees, certifications, and relevant coursework
Community College of Philadelphia
Associate of Applied Science, Business Administration
Pursuing an Associate of Applied Science in Business Administration at the Community College of Philadelphia.
Philadelphia High School for Business & Technology
High School Diploma, Business and Technology
Earned a High School Diploma from Philadelphia High School for Business & Technology.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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