beulah nuworbor

Supervised night crews and clerks, managed performance and timecard corrections, and ensured sales trends and monthly displays were stocked and organized to maintain operational efficiency.

Managed front-end associates and member service operations, coached staff on service techniques, handled cash and accounting tasks, and implemented processes to improve member satisfaction and operational compliance.

Managed candidate lifecycle from offer to hire, maintained HRIS/ATS records for compliance, coordinated pre-employment testing, and supported audit and document processing to streamline onboarding.

Performed pre-boarding and onboarding activities including I-9 verification, background validation, drug screening coordination, and auditing bid lists to ensure accurate hiring ratios and candidate records.

Answered customer inquiries about credit card accounts, resolved disputes and fraud cases, guided customers through digital tools, and consistently met call center metrics while delivering high-quality service.

Processed transactions accurately and efficiently, maintained cash register integrity, promoted company programs, and assisted customers with purchases and inquiries.

Enrolled in a Pharmacy Technician program (remote) providing training in pharmacy operations and medication dispensing.

Master's degree in Human Resource Management completed through University of Maryland Global Campus with coursework focused on HR strategy and management.

Completed a Certificate in Human Resource Management through HRCI covering HR compliance, onboarding, and talent management practices.

Bachelor of Science in Banking and Finance focused on financial services, banking operations, and monetary systems.