David H

I’m a customer-focused professional with experience in customer care, customer support, data entry, and relationship building. I’m known for “resolving customer concerns in one call,” providing empathy-driven service, and keeping quality high in fast-paced environments.

In my Customer Care Representative role, I handled inbound calls, tracked and processed orders using ACSS, Flex, and Order Tracker, and addressed billing concerns promptly. I also supported device and connection troubleshooting and contributed to strong customer satisfaction by providing timely, accurate solutions.

Earlier, I worked as a Sales Service Representative where I delivered professional service, made outbound calls to ensure client satisfaction, processed orders, and collaborated with a team to meet quotas. I’ve also served as a Call Center Lead for COVID-19 Emergency Operations, guiding callers through symptoms, testing, vaccination, quarantine guidelines, and scheduling test appointments with up-to-date public health information.

Alongside my customer service work, I’ve contributed as a Teaching Assistant by facilitating group discussions and providing academic support and mentorship. I bring attention to detail, cultural sensitivity, and clear communication to every interaction—always aligned with organizational goals.