Looking for a job

Saad Zeeshan

@saadzeeshan

Message

I resolve customer issues efficiently across live services, contact centers, retail, and healthcare settings.

Canada

Message

What I'm looking for

I'm looking to grow in a customer-focused role where I can solve problems, support people under pressure, collaborate with a strong team, and continue developing my healthcare management and business skills.

I'm currently facilitating around 500 live service interactions each month at ServiceTitan, reducing resolution time by 15% and improving customer satisfaction scores by 25% through service and problem resolution.

Previously at Optima Communications International, I handled escalated calls, disputes, and customer complaints with empathy and professionalism under pressure. At Walmart Canada, I supported customers while maintaining a clean, organized produce section and earned an Employee of the Month badge in 2022.

I've also volunteered in the emergency room at Lakeridge Health Ajax Pickering Hospital, helping incoming patients register for triage and navigate ER zones.

I'm continuing my education through an MBA in Healthcare Management, building on my Bachelor in Life Sciences specialization in Human Biology and skills in Excel, financial modeling, and Tableau.

Experience

Work history, roles, and key accomplishments

Current

Live Services Agent I

Current

ServiceTitan

Nov 2024 - Present (1 year 10 months)

Facilitated 500 live service interactions monthly, improving customer satisfaction by reducing resolution time by 15%. Improved customer satisfaction scores by 25% through exceptional service and problem resolution.

Customer Service Problem Solving Time Management Multitasking