Swati Patel

Handled inbound calls from clients and healthcare professionals regarding nursing and PSW scheduling, ensuring prompt and accurate assistance. Utilized scheduling software to manage and coordinate appointments, and maintained accurate records of client interactions and scheduling activities. Leveraged Zendesk to monitor and manage client support tickets, ensuring prompt resolution of issues and dr

Handled inbound customer calls regarding product inquiries, billing issues, and service requests, providing accurate and timely information. Documented all customer interactions in the CRM system and collaborated with other departments to resolve complex issues. Provided empathetic support for employment insurance applications during the COVID-19 pandemic, effectively communicating policy updates

Answered an average of 25+ calls per day, greeting customers courteously and professionally. Multi-tasked systems while providing service and resolving customer issues, and offered solutions to non-standard problems. Suggested a new tactic to persuade canceling customers, resulting in a 5% decrease in cancellations.

Responded to over 65 inbound calls per day in a high-volume environment, handling prospective clients and converting them into paying customers. Resolved customer problems and complaints by clarifying issues, explaining solutions, and escalating calls appropriately. Maintained accurate records of customer interactions and corresponding cases, while also scheduling maintenance calls for technical i

Ensured children followed rules in the lunchroom and on the playground, communicating established safety rules and directing safe play. Completed and reported student incidents or disputes, and updated teachers and administrators on behavior. Provided assistance to students and maintained a safe environment during lunchroom activities.

Led the customer care department, helping customers and merchants identify services and products that best suited their needs. Handled customer complaints, provided appropriate solutions, and followed up to ensure resolution. Demonstrated product features, answered questions regarding price and after-sales services, and maintained customer databases to ensure satisfaction.

Assisted customers and merchants in identifying services and products that best suited their needs. Handled customer complaints, provided appropriate solutions, and followed up to ensure resolution. Demonstrated product features and answered questions regarding price, features, and after-sales services, ensuring high customer satisfaction.