Darren Osei-Baffoe

Supported the administration and processing of applications for the Direct Vision Standard scheme, ensuring timely project delivery. Managed documentation and correspondence, coordinating between departments to maintain smooth project workflows.

Acted as the primary contact for customer enquiries seeking assistance for ULEZ payments, effectively communicating complex information and updates. Provided customer service by offering guidance and information regarding the ULEZ scheme and TFL updates.

Received calls from customers looking to extend vehicle leases and acted as a liaison between departments to track project updates. Processed customer requests for personal information by accurately inputting details.

Received calls for booking Covid-19 vaccine appointments, developing customer service and communication skills. Filled personal information for vaccine bookings, enhancing problem-solving and communication abilities.

Drafted and prepared standard letters, reports, and correspondence, demonstrating precise documentation skills critical for project success. Maintained accurate records and updated client and project data systems, ensuring compliance and data integrity.

Made outbound calls to contacts exposed to COVID-19, developing customer service and problem-solving skills. Filled personal information and advised on self-isolation steps, enhancing communication and critical thinking.

Assisted customers in selecting items and organised merchandise, enhancing customer service, communication, and persuasive skills. Operated the till and completed customer transactions, strengthening problem-solving and technical proficiency.

Collaborated with fellow members during group runs, enhancing communication and motivation skills. Provided social visits and assisted isolated older individuals, cultivating social skills and demonstrating caring qualities.

Developed promotional posters to market upcoming Nike events, leveraging creativity and problem-solving skills. Presented presentations on upcoming marketing adverts to marketing associates, developing strategic thinking and leadership.

Completed a Bachelor of Science in Business and Finance, focusing on financial markets, corporate finance, and business strategy. Developed strong analytical skills and a comprehensive understanding of economic principles and their application in business.

Studied Sport and Exercise Science, achieving a Level 3 National Extended Diploma with distinction. Gained comprehensive knowledge in sports science principles, human anatomy, and exercise physiology.

Completed secondary education, achieving 7 GCSEs at levels 4-9. Focused on core subjects including Mathematics, English, and Science.