Open to opportunities

Danyal Aziz

@danyalaziz

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Dedicated project coordinator with strong customer service experience.

Zimbabwe

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What I'm looking for

I am looking for a role that values collaboration, innovation, and professional growth.

I am a dedicated and adaptable professional with extensive experience in customer service and project coordination across various sectors, including education, retail, legal, and transport. My strong communication and problem-solving skills have enabled me to effectively engage with stakeholders and manage projects successfully. Currently, I serve as a Project Coordinator at Leigh Academies Trust, where I support multi-site IT projects, ensuring smooth operations and minimal disruption for users.

Throughout my career, I have developed a robust skill set that includes project governance, budget monitoring, and first-line customer support. My certifications in PRINCE2 and ITIL 4 further enhance my ability to deliver high-quality project management and IT service support. I take pride in my ability to build trust with non-technical stakeholders and provide clear communication regarding project progress and technical issues.

As I continue to grow in my career, I am eager to leverage my skills in a challenging role that allows me to contribute to impactful projects while fostering a collaborative and innovative work environment.

Experience

Work history, roles, and key accomplishments

Current

Project Coordinator & Customer Service Officer

Current

Leigh Academies Trust

Sep 2022 - Present (2 years 10 months)

Delivered hands-on coordination of IT and infrastructure projects across multiple school sites. Served as a primary liaison for school staff, managing queries, explaining project progress, and escalating issues. Produced and maintained documentation including RAID logs, schedules, reports, and mandates.

Project Coordination IT Infrastructure Projects Stakeholder Management Documentation Procurement Microsoft Office Suite Jira Smartsheet

Online Customer Service Advisor

Wilko

Jan 2020 - Present (5 years 6 months)

Delivered online customer support through live chat, email, and call centre platforms. Resolved order queries, returns, delivery issues, and product information requests with professionalism. Assisted customers in using the online store and applying discount or loyalty codes.

Customer Support Live Chat Email Support Order Management CRM Problem Solving Customer Service

Customer Service Representative

Flybe Ltd

Mar 2019 - Present (6 years 4 months)

Supported passengers via phone and email on bookings, delays, cancellations, and refunds. Handled EU compensation claims and escalated complex cases to legal and management teams. Managed a high volume of sensitive customer queries under pressure with empathy and clarity.

Customer Support Phone Support Email Communication GDPR Compliance Customer Service Problem Solving

Customer Service Administrator

Dreamland Consultants

Apr 2018 - Present (7 years 3 months)

Acted as first-line support for client inquiries, managing phone and email communications. Scheduled legal consultations and maintained confidential records and case files. Prepared legal paperwork, invoices, and internal documents to support consultants.

Phone Communication Scheduling Record keeping Legal Documentation Data Protection Administrative Support

Education

Degrees, certifications, and relevant coursework

Middlesex University

LLB Law, Law

Graduated with a 2:1 in Law from Middlesex University in June 2021. This program provided a comprehensive understanding of legal principles and practices.

Newham Sixth Form College

A Levels, Sociology, Law, Government & Politics

Completed A Levels at Newham Sixth Form College, achieving grades in Sociology (B), Law (C), and Government & Politics (C). This foundational education provided a strong academic background.

Forest Gate Community School

GCSEs, Mathematics, Science, English Language, English Literature, Sociology, Religious Studies, Art

Achieved strong GCSE results at Forest Gate Community School, including Mathematics (A), Science (A), Additional Science (B), English Language (B), English Literature (B), Sociology (A), Religious Studies (B), and Art (C). This comprehensive secondary education built a solid academic foundation.