Open to opportunities

Joddie Anne Capili

@joddieannecapili

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Experienced virtual medical assistant and customer service specialist.

Philippines

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What I'm looking for

I seek remote or hybrid roles in medical administration or virtual assistance where I can apply appointment setting, billing, and technical support skills, contribute to patient-centered workflows, and grow within a collaborative team.

I am a Medical Virtual Assistant and customer service professional with experience supporting medical intake, scheduling, billing, and insurance verification.

I have held remote technical support and customer service roles at Medspecialized Inc., Teletech Iloilo, and WNS, performing device troubleshooting, ticket resolution, manual ticketing/booking, and back-office support.

I bring strong attention to detail, computer literacy, and a patient-focused approach from my Bachelor of Science in Physical Therapy at St. Paul University Iloilo (2015–2018). I’m seeking opportunities to apply virtual assistance and medical administration skills in a collaborative remote environment.

Experience

Work history, roles, and key accomplishments

Medical Virtual Assistant

Medspecialized Inc.

Mar 2024 - Aug 2024 (5 months)

Managed new referral intake and scheduled triage and physical therapy appointments for a remote medical practice; maintained and updated patient records and performed billing and insurance verification.

Appointment Setting Patient Intake Medical Billing Insurance Verification Triage Customer Service Virtual Assistance

Technical Support Representative

Teletech Iloilo

Oct 2020 - Feb 2023 (2 years 4 months)

Provided remote device troubleshooting and technical support via phone, email, and chat, resolving technical tickets and guiding installations while maintaining back-office records.

Troubleshooting Technical Support Ticket Resolution Installation Remote Support Customer Service Computer Literacy Back Office Support

Customer Service Representative

WNS

Dec 2018 - Sep 2020 (1 year 9 months)

Performed manual ticketing and booking, customer service, billing, and back-office support to process transactions and resolve customer inquiries.

Booking Customer Service Billing Back Office Support Phone Support Email Support

Education

Degrees, certifications, and relevant coursework

St. Paul University Iloilo

Bachelor of Science, Physical Therapy

2015 - 2018

Activities and societies: Referral intake; maintaining and updating patient records; patient intake procedures.

Completed a Bachelor of Science in Physical Therapy at St. Paul University Iloilo (2015–2018), with clinical training and coursework in patient intake, records maintenance, and rehabilitation.