Josephine Christiana Viloria

Assisted Medicare & Retirement members by providing accurate information on health plan benefits, coverage, and claims, ensuring clarity and satisfaction in every interaction. Collaborated with healthcare providers to streamline patient coordination and administrative tasks. Maintained strict HIPAA compliance while delivering compassionate support to patients and providers.

Delivered high-level customer service by assisting clients with banking inquiries, account management, and resolving financial concerns with accuracy and professionalism. Successfully managed a diverse portfolio of client accounts, ensuring compliance with banking regulations. Provided comprehensive support to enhance customer satisfaction and retention.

Provided high-level customer service to Wells Fargo clients, addressing banking inquiries, account management, and financial concerns with accuracy and professionalism. Managed complex customer issues, ensuring timely and effective resolutions. Contributed to improved customer satisfaction through clear communication and problem-solving skills.

Provided comprehensive technical support and troubleshooting for software, hardware, and network-related issues, ensuring timely resolution and minimal downtime for end-users. Delivered clear, step-by-step assistance to global clients while meticulously documenting cases. This contributed significantly to enhanced customer satisfaction and the improvement of the knowledge base.

Completed a Bachelor of Science in Nursing, gaining foundational knowledge and practical skills in healthcare. This program prepared me for various roles within the medical field, focusing on patient care and health management.

Completed coursework in Psychological First Aid through Johns Hopkins Online Courses. This training equipped me with essential skills for providing immediate support to individuals experiencing emotional distress.