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Daphne Doria

@daphnedoria

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Operations manager skilled in recruitment, client success, and process optimization.

Philippines

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What I'm looking for

I am seeking an operations or people-operations role where I can improve processes, lead cross-functional teams, and scale recruitment and client-success operations in a collaborative culture.

I am an operations manager with hands-on experience leading Administrative, Web Development, and Marketing teams to align operations with strategic goals and improve performance.

My background includes end-to-end recruitment, talent acquisition for US roles, client success, SOP creation, and HR functions such as onboarding, payroll, and employee relations. I consistently implement process improvements and operational systems that increase efficiency.

I bring practical experience with applicant tracking systems, CRMs, task management tools, and graphic design software, and I collaborate across departments to deliver measurable outcomes.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Acceptance Path Counseling

Aug 2025 - Present (5 months)

Oversee Administrative, Web Development, and Marketing departments, implement operational systems and process improvements, and manage HR functions including recruitment, onboarding, and payroll to optimize performance.

Operations Management HR Management Process Improvement Project Management SOP Development Payroll Administration Strategic Planning

Client Success Specialist

Acceptance Path Counseling

Jan 2025 - Aug 2025 (7 months)

Provided phone-based client support, managed counselor scheduling and client sessions, maintained billing and account records, and developed SOPs to ensure compliance and service consistency.

Client Success Scheduling Billing Management Client Relations Compliance Account Management Communication

US Talent Acquisition Specialist

Everise

Jan 2024 - Dec 2024 (11 months)

Sourced candidates across multiple channels, managed job boards and applicant flows, conducted baseline screenings, scheduled interviews, and compiled call-result reports to support US hiring targets.

Talent Sourcing Workday Indeed LinkedIn Screening

Recruitment and Immigration Officer

Southeast Asian Placement Center Inc.

Aug 2023 - Jan 2024 (5 months)

Handled end-to-end recruitment for US staff nurse positions including screening, credential verification, interview coordination, and candidate management using HubSpot and Airtable.

Interviewing Airtable HubSpot Recruitment Management Scheduling