Nicole Chua
@nicolechua
Operations Specialist specializing in global workforce operations, compliance, and ATS data accuracy.
PhilippinesWhat I'm looking for
I’m an operations professional with 6+ years of experience supporting global workforce, hiring operations, and compliance processes across APAC, EMEA, and North America. I manage complex workflows in regulated environments while keeping system accuracy strong across multiple platforms.
Across my roles, I’ve owned end-to-end workforce operations support for enterprise clients and served as a primary operational point of contact for multiple client programs. I coordinate candidate workflows, approvals, and system updates, ensuring accurate status tracking, audit readiness, and timely handoffs between sourcing, interview, and onboarding stages.
I’m especially proud of how I standardize processes—preparing guidance for candidate intake, interview readiness, and onboarding coordination, and building HR process manuals and Desktop Training Procedures to reduce knowledge gaps. I bring a risk-aware, documentation-focused approach to stakeholder coordination, consistently improving operational consistency in shared services and talent operations.
Experience
Work history, roles, and key accomplishments
Talent Operations Specialist
Tailored Management
Aug 2025 - Present (10 months)
Managed end-to-end workforce operations support for U.S.-based enterprise client programs, ensuring compliance with client-specific documentation and regulated requirements. Maintained ATS data integrity for accurate status tracking, audit readiness, and timely handoffs across sourcing, interview, and onboarding stages.
Talent Operations Coordinator
Ultra Clean Technology
Feb 2025 - May 2025 (3 months)
Supported APAC workforce operations by managing requisition workflows, approvals, and candidate movement within UKG Pro while following regional hiring controls. Coordinated candidate screening, interview logistics, and offer processing, maintaining accurate system records through defined workflow stages.
Delivered centralized HR and workforce operations support for engineering projects across APAC and EMEA within regulated oil, gas, and energy environments. Managed requisitions and candidate submissions using Kenexa BrassRing and developed HR process manuals and desktop training procedures to standardize workflows and improve consistency.
Global Recruitment Operations Coordinator
OffSec
Feb 2021 - Sep 2022 (1 year 7 months)
Coordinated high-volume global interview and hiring workflows across APAC, NAMER, and EMEA for cybersecurity and IT functions. Administered Greenhouse ATS to ensure accurate candidate tracking, scheduling integrity, and compliance with internal data standards, while maintaining process-driven candidate logistics and reporting.
Provided HR operations support for employees and managers across APAC, NAMER, and LATAM through structured case management workflows. Used ServiceNow to log, track, and resolve HR service requests in line with SLA and governance requirements, ensuring accurate documentation and timely escalation of complex cases.
Education
Degrees, certifications, and relevant coursework
University of San Carlos
Bachelor of Science in Psychology, Psychology
Grade: cum laude
Earned a Bachelor of Science in Psychology from the University of San Carlos, graduating cum laude.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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