Open to opportunities

Dany User

@danyuser

Message

Bilingual Sales and Customer Service professional using consultative selling and accurate issue resolution.

Colombia

Message

What I'm looking for

I’m looking for a bilingual sales and customer service role where I can use consultative selling, CRM tracking, and compliant support to resolve inquiries, retain customers, and grow with a performance-driven team.

I’m a bilingual Spanish-English professional with over 5 years of experience in customer service and financial operations. I combine consecutive and remote interpretation, active listening, and cultural sensitivity to communicate clearly and handle confidential information in high-pressure environments.

In my most recent role, I manage inbound sales opportunities and conduct outbound retention outreach for prepaid services. I also record interactions in CRM, coordinate escalations, and resolve complaints using consultative selling—always maintaining compliance and confidentiality while supporting team sales objectives.

Experience

Work history, roles, and key accomplishments

Current

Prepaid Services Sales Rep

Current

Allied Global

Dec 2025 - Present (6 months)

Manage inbound sales opportunities and conduct outbound retention outreach for prepaid services. Resolve customer complaints using consultative selling, record interactions in CRM, and coordinate escalations with proactive follow-up.

Inbound Sales Outbound Outreach Consultative Selling Complaint Resolution Escalations Customer Retention

Prepaid Phone Support

Allied Global

May 2025 - Nov 2025 (6 months)

Provided bilingual customer support for prepaid phone line inquiries, ensuring accurate and efficient resolutions. Maintained professionalism and confidentiality while handling sensitive account information in a high-volume call environment.

Bilingual Customer Support Call Center Support Inquiries Handling Confidentiality Communication Skills Empathy Cultural Competence

Credit Card Customer Support

Teleperformance

Nov 2023 - Feb 2024 (3 months)

Assisted customers with credit card inquiries, billing issues, and account management while maintaining security protocol compliance. Communicated complex financial topics clearly in both English and Spanish and resolved complex concerns using strong problem-solving.

Customer Service Credit Card Support Security Protocols Problem Solving Active Listening

Petty Cash Consultant

INPROARQ

Jan 2018 - Jan 2023 (5 years)

Managed petty cash transactions while ensuring compliance with company financial policies. Maintained accurate financial records and supported internal audits through detailed reporting.

Petty Cash Management Financial Record Keeping Compliance Internal Audit Reporting Confidentiality