At Teleperformance Colombia, I supported customers using home security products and services in English and Spanish. I handled inbound and outbound calls and followed up by phone and email.
I assisted with account management, billing inquiries, and service questions, and helped resolve technical and administrative issues. I also recommended products and service upgrades based on each customer’s needs.
Alongside my customer service experience, I’ve tutored children, teenagers, and adults in subjects including math, biology, English, Macroeconomics, Statistics, and Calculus. I also worked as a cashier, processing transactions and answering customer inquiries.
I hold a bachelor’s degree in Economics from Universidad Del Magdalena and have studied data analysis, project management, and computer maintenance and repair. I’m continuing to develop my knowledge of data analysis, programming, financial concepts, and computer hardware maintenance.
