Jancey Sosa

I’m a bilingual customer service professional with experience supporting U.S. and international customers, including work connected to U.S. banking clients and multi-country service needs. I’m known for strong communication, active listening, and accurate, efficient issue resolution in fast-paced environments.

Across my customer service roles, I’ve supported clients with payment processing, account holds, and transaction-related inquiries. I focus on delivering outstanding customer experiences while ensuring each case is handled correctly from start to finish.

More recently, I worked on two customer service campaigns: providing real time support to delivery drivers, and assisting customers with hotel reservations and flight-related services. I handled booking modifications, payments, and refunds for clients across the U.S. and Europe.

I also contributed to a vehicle purchasing workflow by handling inbound calls, gathering detailed vehicle information, coordinating with supervisors, and helping schedule vehicle pickup across the United States. I enjoy teamwork, adapt quickly to new challenges, and bring a problem-solving, customer-first approach to every interaction.