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MATHEW ORTIZ

@mathewortiz

Customer service representative at Teleperformance who supported U.S. banking clients with account inquiries and security verification.

Colombia

Message

At Teleperformance, I handled back-to-back calls from U.S. clients about sensitive bank account matters. I supported account inquiries, verified security details, and updated data in line with company protocols.

At KRACorporation, I served as a point of contact for external clients and vendors, resolving requests within 24 hours and supporting participant intake and onboarding. I’m fluent in English and Spanish and have also supported client relations, sales, and in-person customer service.

Experience

Work history, roles, and key accomplishments

Client Relations & Sales Specialist

Kirby Corporation

Jul 2024 - Mar 2025 (8 months)

Conducted direct consultations with prospective customers, utilizing active listening to assess needs and offer tailored solutions. Managed customer relationship data, walked clients through financing setups, and handled post-sale inquiries to ensure long-term satisfaction.

Active Listening Customer Relationship Management Sales Financing Post sale Support

Customer Success & Program Assistant

KRA Corporation

Mar 2022 - May 2024 (2 years 2 months)

Served as the primary point of contact for external clients and vendors, resolving inquiries and service requests within a 24-hour window. Managed high-volume participant intake, registration, and onboarding processes to ensure a seamless client experience.

Customer Success Client Relations Vendor Management Onboarding Data Tracking

Customer Service Shift Manager

Crazy D's Chicken

Feb 2020 - Jul 2022 (2 years 5 months)

Resolved in-person customer complaints and managed shift operations in a fast-paced environment. Managed daily store operations, ensuring quality control, team coordination, and positive customer interactions.

Customer Service Shift Management Operations Quality Control Team Coordination

Customer Service & Financial Account Representative

Teleperformance

Nov 2018 - Jun 2019 (7 months)

Handled a high volume of back-to-back inbound calls assisting US clients with sensitive bank account management and inquiries. Provided empathetic support and clear communication to de-escalate upset callers and build trust.

Inbound Calls Financial account management De escalation Empathy Data Accuracy